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find answers to some of the most commonly asked questions about our product and organisation
customer satisfaction is at the heart of everything we do. We value our relationships with our clients and partners, and we work closely with them to understand their unique requirements and deliver tailored solutions.
we have compiled this comprehensive list to provide you with quick and accurate information, saving you time and effort.

quick answers zone

we are a team of smart home experts that will help you in getting all the answers about your smart home

what is rusé app used for?

Rusé app is a mobile application that allows you to control and manage various devices and systems in your home, such as lights, thermostats, security cameras, door locks, and more, using your smartphone or tablet. it can also let you learn about smart devices and buy smart home

how does rusé app works?

Rusé works by connecting to compatible smart devices through a wireless network (e.g., Wi-Fi, Bluetooth, Zigbee) and acting as a central control hub. It enables you to monitor, control, and automate different aspects of your home remotely, providing convenience, energy efficiency, and enhanced security.

is the app secure? what happens to my data?

Yes, we take the security of your smart home system seriously. Our app incorporates industry-standard encryption protocols and security measures to protect your data and ensure secure communication between the app and your devices.

which platform is supported by rusé?

Our smart home app is available for Android platforms.

what devices can I control with rusé?

Rusé currently supports a wide range of smart devices, including smart lights, smart plugs, cameras, door locks, doorbell, and more. Check our app's compatibility list for specific device compatibility.

how do I connect my smart devices to rusé app?

To connect your devices, ensure they are compatible with our app and follow the manufacturer's instructions for connecting them to the app. Typically, you'll need to connect the devices to your home's Wi-Fi network and then add them to the app using the provided setup process.

can I control my smart devices when I am away from home?

Yes, you can control your devices remotely as long as both your smartphone and the smart home app have an internet connection. You'll be able to monitor and control your devices from anywhere with an internet connection.

can I schedule or automate my actions?

Absolutely! Our smart home app offers scheduling and automation features. You can create routines, set timers, and schedule actions to occur at specific times or trigger events based on certain conditions, such as motion detection or sunrise/sunset.

I am unable to discover devices on the app

Do check if the device is powered on and based on the type of device – Bluetooth, WiFi based. Generally, this information is on the packaging of the box. Ensure on your phone’s wifi is turned on or Bluetooth is turned on and retry the discovery process, you may try to hard reset the device by turning on/off 5-7 times and re discover.

I was able to discover but unable to control the devices

Ensure the device is powered on, your phone or tablet is connected to internet and check the status of the device on the app, In the app if the device is reachable/ unreachable. If the device is reachable, do try to refresh the app it should solve the issue.If the device is unreachable, unreachable could be for various reasons – Internet Connectivity, Wifi Reachability. Do reset the device and connect to the device again

how do I delete a device?

You can navigate to device settings and forget the device. Please note once you forget the device you will not be able to see the device again. You may need to factory reset the device and reconnect with the app

can I rename the device?

Yes, you can rename the device by navigating to device settings page.

how can I buy smart devices?

We have separate 'Upgrade' section, where you can go and purchase smart devices according to your routine, rooms or house sizes

are the products trusted and of good quality?

Our partners are trusted, renowned brands that makes quality products

can I buy single products?

We focus on providing you with experience of whole smart home and not specific device. And the most ideal way to experience is to buy a smart home package and enjoy efficient smart devices

how are plans made?

we curate these plans with utmost care and taking care of how these devices can be used in a home, room or according to your favourite scene.

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